Communication Skills

Communication Skills : Effective Communication Skills for More Productive Organizations

Organization is composed of individuals that interact on a daily basis. Every interaction is always a process of sharing of information, ideas and concepts among individuals. Communication skills within the team or department will affect the productivity and progress of an organization.

PQM Consultant designed a communications program to improve the skills of individuals with a positive impact to the productivity of an organization. These programs are:

  • Interpersonal Communication Skill
  • Effective Business Communication – Getting to the Point
  • Communicating with Data Visually & Effectively
  • Winning Presentation in the Boardroom
  • Powerful Communication Skills Using NLP

Overview of The Communication Program PQM Consultants

Interpersonal Communication

Develop the ability of communication between two or more people, using a fundamental element of communication that are not usually formally regulated

Effective Business Communication

Develop skills in using the method of business communication such as emails, meetings and documentation in presenting ideas, ideas and solutions

Communicating Data Visually & Effectively

Develop expertise in processing, analyzing and presenting data visually so easy to understand and clarify the results or messages to be conveyed.

Winning Presentation in the Boardroom

Develop the confidence and ability of individuals to express ideas, problems or report so as to produce a clear decision or agreement.

Powerful Communication Skills Using NLP

Develop communication skills to influence others by understanding Neuro-Linguistic Programming (NLP)

Practical Organizational Communication

Applying practical communication strategies in the workplace in order to improve the productivity and performance of the organization.

PROGRAM OVERVIEW

Interpersonal Communication aims to develop the ability of communication between two or more people, using a fundamental element of communication that are usually not formally regulated.

Interpersonal Communication Skill The workshop aims to enable participants to:

  • LISTENING effectively develop expertise
  • Assertive communication with the proper conduct both in the workplace and other social environments
  • CONFLICT MANAGEMENT ability to develop effective when dealing with conflicts of other parties
  • Understand the uniqueness of the character of others through social style approach

INTERPERSONAL COMMUNICATION FRAMEWORK PROGRAM

Interpersonal Communication programs improve communication skills by improving understanding of the following communication elements:

Active Listening

  • Desire
  • Presence
  • Understand
  • remember
  • responding
  • Develop

Assertiveness

  • Relationship
  • Appreciation
  • Ask
  • Confidence
  • advocacy

Understanding Others

  • DISC profile (Dominance, Influence, Steadiness, Conscientiousness)

Conflict Management

  • Style & strategy of conflict
  • preparatory negotiations
  • communication skills
  • Third party intervention

PROGRAM OVERVIEW

Effective Business Communication training aims to enable participants to:

  • Understanding and applying the Professional Communication at work
  • Understanding the principles of Professional Communication and Delivery Strategy
  • Understanding the principle of ‘Know Your Audience “in communicating
  • Organizing communication material with a logical structure.
  • Using e-mail as a method of effective communication
  • Write an e-mail that is professional, quick and effective
  • Meeting convening and leading the effective and not waste time working
  • Meeting held to make sure the participants will always produce ‘Action Items’ clear
  • Understanding the ways of conflict management that can occur in meeting
  • Compiling documentation such as proposals and reports with structures that facilitate the reader

EFFECTIVE BUSINESS COMMUNICATION FRAMEWORK PROGRAM

Effective Business Communication Program participants improve skills in communicating using today’s business methods.

Writing Business Basics

  • Classification goal or message
  • Reader-Centered Approach
  • Make the message short and easy to understand
  • Confirm delivery strategy
  • Organize materials in harmony with the purpose

Email Communication

  • Started by Subject Titel
  • First answer concept in email
  • Delivering problems and solutions
  • A simplified format
  • Know when not to send email
  • One subject per e-mail

Documentation

  • Types of documentation
  • Strategy started documentation
  • The ways Organize superior material
  • structuring paragraph
  • Editing for content and style

Meeting Management

  • sets the agenda
  • Who needs to be invited
  • The method of decision-making
  • Parking Lot concept to ensure the on-time meeting
  • Implementation after the Meeting ends

PROGRAM OVERVIEW

The ability to communicate in the form of presentation is a skill that is very important in the course of a career. Many of the ideas and concepts in an organization starts with communication passing through presentations in the meeting room. Any decision taken in the meeting depend on how effective presentations delivered.

PQM Consultants has developed a program Winning Presentation in the Boardroom that focuses on presentation skills everyday at work. After this training, participants will be able to:

  • Have the attitude and behavior as someone who is confident to bring a presentation to your boss or co-workers also
  • Overcome nervousness when carrying presentation
  • Controlling questions and comments during the presentation runs
  • Develop Powerpoint presentation decks for different purposes
  • Using the format STOP (Sequential Thematic Organization of Publications) on refining the scope of the topic
  • Applying the principles in the preparation of presentations First Answer
  • Selecting and of organizing facts and data in presentations with good logic
  • Using diagrams and pictures to make presentations more persuasive
  • Only 3-4 classifying information on a slide
  • Using color and design to enhance the attractiveness

WINNING PRESENTATION FRAMEWORK PROGRAM IN THE BOARDROOM

Plan, Practice, Attitude

  • Strategic planning using STOP format
  • Confirm the purpose of presentation
  • Building a strong voice and practicing in front of others
  • Controlling questions and comments during the presentation

Building Story in Your Presentation

  • Answer First strategy to focus on the presentation of the initial
  • Attract attention by using inciting Incidents
  • Using the concept of Above Water Argument to ensure the 3-4 most important things in a presentation delivered

Slide

  • Understanding the technical subject in preparing a Powerpoint slide
  • Develop title with full sentences
  • The Rule of Four in one slide
  • Using pictures and diagrams to strengthen the argument

Design and Color

  • Effective use of color in the delivery of the message
  • Develop visual slide path so that readers will be able to follow the groove talk
  • Using diagrams to tell a situation

WHAT IS NEURO LINGUISTIC PROGRAMMING (NLP) ?

NEURO, refers to the brain / mind, how we organize our mental lives

LINGUISTIC, is about language, how we use language to create meaning and its influence on our lives.

PROGRAMMING, is the sequence of mental processes that influence on behavior in achieving specific objectives and how to make modifications on the mental processes.

So NLP describes the way we receive information entered into the mind (neuro), translate that information (Linguistic) and create patterns of behavior (Programming).

PROGRAM OVERVIEW

As a final result of your participation in this training, you will be able to:

  • Developing the right mindset about communications that build connection with others.
  • Using words representational system to build Rapport with chat partner.
  • Identify internal representation chat partner by reading the eye Accessing cues.
  • Using Meta Model as a powerful tool to establish communication with a chat partner.
  • Doing matching and mirroring precisely to build Rapport with chat partner.

COMMUNICATION IN THE CONTEXT OF NLP

POWERFUL COMMUNICATION SKILLS FRAMEWORK PROGRAMME USING NLP

Building Connection

  • The main principle of “Connection”
  • Know External Events & 5 Senses
  • Filters are used to understand the concept of the individual in communication and how to deal with it

Representational System

  • Understanding how the absorption of the information through the five human senses and their effects
  • Reality and Perception of Reality
  • Words Representational System

Meta Model

  • Deletion
  • Distortion
  • Generalization

Building Rapport

  • Defining Rapport
  • Understand and apply Matching and Mirroring in building Rapport with someone

PROGRAM OVERVIEW

Each record has a story and every story behind the data can help a team, department or organization to make decisions with certainty. Program Communicating Effectively with Data Visually and will help participants convey important messages hidden in the data.

After this training, participants will be able to:

  • Understanding the different types of data and use of data visualization method is right for presented.
  • Understanding the categories of data: continuous versus categorical
  • Present data using various diagrams
  • Improve the skills of using software such as MS Excel and MS Powerpoint manage and presenteed Data
  • Using the method of preparation of PowerPoint slides for an effective data

FRAMEWORK PROGRAM AND EFFECTIVELY COMMUNICATING DATA VISUALLY

Data Analysis

  • Data types
  • Categories of data: Continuous vs categorical
  • Inspection, cleaning, transformation and modeling of data
  • Identification useful information

Diagrams

  • Using various types of diagrams in data representation
  • histogram
  • pie Chart
  • Ranking Chart
  • graph
  • Pareto diagram
  • Area Chart
  • breakout Chart
  • And others

Representing Data Visually

  • Getting rid Mumblers or components that are confusing
  • Using Chunking method of clarifying the data
  • Using color and labeling to clarify the conclusions from the data
  • Mounting the conclusion of the data with the effectiveness

Excel & Powerpoint

  • Improve skills in using Excel, Pivot Table and Pivot Chart in analyzing the data
  • Develop an effective Powerpoint slide
+ Interpersonal Communication

PROGRAM OVERVIEW

Interpersonal Communication aims to develop the ability of communication between two or more people, using a fundamental element of communication that are usually not formally regulated.

Interpersonal Communication Skill The workshop aims to enable participants to:

  • LISTENING effectively develop expertise
  • Assertive communication with the proper conduct both in the workplace and other social environments
  • CONFLICT MANAGEMENT ability to develop effective when dealing with conflicts of other parties
  • Understand the uniqueness of the character of others through social style approach

INTERPERSONAL COMMUNICATION FRAMEWORK PROGRAM

Interpersonal Communication programs improve communication skills by improving understanding of the following communication elements:

Active Listening

  • Desire
  • Presence
  • Understand
  • remember
  • responding
  • Develop

Assertiveness

  • Relationship
  • Appreciation
  • Ask
  • Confidence
  • advocacy

Understanding Others

  • DISC profile (Dominance, Influence, Steadiness, Conscientiousness)

Conflict Management

  • Style & strategy of conflict
  • preparatory negotiations
  • communication skills
  • Third party intervention
+ Effective Business Communication

PROGRAM OVERVIEW

Effective Business Communication training aims to enable participants to:

  • Understanding and applying the Professional Communication at work
  • Understanding the principles of Professional Communication and Delivery Strategy
  • Understanding the principle of ‘Know Your Audience “in communicating
  • Organizing communication material with a logical structure.
  • Using e-mail as a method of effective communication
  • Write an e-mail that is professional, quick and effective
  • Meeting convening and leading the effective and not waste time working
  • Meeting held to make sure the participants will always produce ‘Action Items’ clear
  • Understanding the ways of conflict management that can occur in meeting
  • Compiling documentation such as proposals and reports with structures that facilitate the reader

EFFECTIVE BUSINESS COMMUNICATION FRAMEWORK PROGRAM

Effective Business Communication Program participants improve skills in communicating using today’s business methods.

Writing Business Basics

  • Classification goal or message
  • Reader-Centered Approach
  • Make the message short and easy to understand
  • Confirm delivery strategy
  • Organize materials in harmony with the purpose

Email Communication

  • Started by Subject Titel
  • First answer concept in email
  • Delivering problems and solutions
  • A simplified format
  • Know when not to send email
  • One subject per e-mail

Documentation

  • Types of documentation
  • Strategy started documentation
  • The ways Organize superior material
  • structuring paragraph
  • Editing for content and style

Meeting Management

  • sets the agenda
  • Who needs to be invited
  • The method of decision-making
  • Parking Lot concept to ensure the on-time meeting
  • Implementation after the Meeting ends
+ Winning Presentation in The Board Room

PROGRAM OVERVIEW

The ability to communicate in the form of presentation is a skill that is very important in the course of a career. Many of the ideas and concepts in an organization starts with communication passing through presentations in the meeting room. Any decision taken in the meeting depend on how effective presentations delivered.

PQM Consultants has developed a program Winning Presentation in the Boardroom that focuses on presentation skills everyday at work. After this training, participants will be able to:

  • Have the attitude and behavior as someone who is confident to bring a presentation to your boss or co-workers also
  • Overcome nervousness when carrying presentation
  • Controlling questions and comments during the presentation runs
  • Develop Powerpoint presentation decks for different purposes
  • Using the format STOP (Sequential Thematic Organization of Publications) on refining the scope of the topic
  • Applying the principles in the preparation of presentations First Answer
  • Selecting and of organizing facts and data in presentations with good logic
  • Using diagrams and pictures to make presentations more persuasive
  • Only 3-4 classifying information on a slide
  • Using color and design to enhance the attractiveness

WINNING PRESENTATION FRAMEWORK PROGRAM IN THE BOARDROOM

Plan, Practice, Attitude

  • Strategic planning using STOP format
  • Confirm the purpose of presentation
  • Building a strong voice and practicing in front of others
  • Controlling questions and comments during the presentation

Building Story in Your Presentation

  • Answer First strategy to focus on the presentation of the initial
  • Attract attention by using inciting Incidents
  • Using the concept of Above Water Argument to ensure the 3-4 most important things in a presentation delivered

Slide

  • Understanding the technical subject in preparing a Powerpoint slide
  • Develop title with full sentences
  • The Rule of Four in one slide
  • Using pictures and diagrams to strengthen the argument

Design and Color

  • Effective use of color in the delivery of the message
  • Develop visual slide path so that readers will be able to follow the groove talk
  • Using diagrams to tell a situation
+ Powerful Communication Skills Using NLP

WHAT IS NEURO LINGUISTIC PROGRAMMING (NLP) ?

NEURO, refers to the brain / mind, how we organize our mental lives

LINGUISTIC, is about language, how we use language to create meaning and its influence on our lives.

PROGRAMMING, is the sequence of mental processes that influence on behavior in achieving specific objectives and how to make modifications on the mental processes.

So NLP describes the way we receive information entered into the mind (neuro), translate that information (Linguistic) and create patterns of behavior (Programming).

PROGRAM OVERVIEW

As a final result of your participation in this training, you will be able to:

  • Developing the right mindset about communications that build connection with others.
  • Using words representational system to build Rapport with chat partner.
  • Identify internal representation chat partner by reading the eye Accessing cues.
  • Using Meta Model as a powerful tool to establish communication with a chat partner.
  • Doing matching and mirroring precisely to build Rapport with chat partner.

COMMUNICATION IN THE CONTEXT OF NLP

POWERFUL COMMUNICATION SKILLS FRAMEWORK PROGRAMME USING NLP

Building Connection

  • The main principle of “Connection”
  • Know External Events & 5 Senses
  • Filters are used to understand the concept of the individual in communication and how to deal with it

Representational System

  • Understanding how the absorption of the information through the five human senses and their effects
  • Reality and Perception of Reality
  • Words Representational System

Meta Model

  • Deletion
  • Distortion
  • Generalization

Building Rapport

  • Defining Rapport
  • Understand and apply Matching and Mirroring in building Rapport with someone
+ Communicating Data Visually & Effectively

PROGRAM OVERVIEW

Each record has a story and every story behind the data can help a team, department or organization to make decisions with certainty. Program Communicating Effectively with Data Visually and will help participants convey important messages hidden in the data.

After this training, participants will be able to:

  • Understanding the different types of data and use of data visualization method is right for presented.
  • Understanding the categories of data: continuous versus categorical
  • Present data using various diagrams
  • Improve the skills of using software such as MS Excel and MS Powerpoint manage and presenteed Data
  • Using the method of preparation of PowerPoint slides for an effective data

FRAMEWORK PROGRAM AND EFFECTIVELY COMMUNICATING DATA VISUALLY

Data Analysis

  • Data types
  • Categories of data: Continuous vs categorical
  • Inspection, cleaning, transformation and modeling of data
  • Identification useful information

Diagrams

  • Using various types of diagrams in data representation
  • histogram
  • pie Chart
  • Ranking Chart
  • graph
  • Pareto diagram
  • Area Chart
  • breakout Chart
  • And others

Representing Data Visually

  • Getting rid Mumblers or components that are confusing
  • Using Chunking method of clarifying the data
  • Using color and labeling to clarify the conclusions from the data
  • Mounting the conclusion of the data with the effectiveness

Excel & Powerpoint

  • Improve skills in using Excel, Pivot Table and Pivot Chart in analyzing the data
  • Develop an effective Powerpoint slide

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